The IT Infrastructure Library (ITIL) describes a framework for delivering IT services according to best practices, including best practices for what’s known as knowledge management. Knowledge management, which includes being able to gather, store, and share IT knowledge, is critical for IT service management (ITSM). With dedicated tools, service teams can find everything they need […]
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As organizations increasingly adopt more devices, applications, and other technologies, IT teams addressing problems before they arise is a vital part of avoiding downtime, maintaining productivity, and ultimately growing revenue. While a reactive approach has traditionally been good enough, the most successful organizations are increasingly taking proactive measures to ensure employees always have access to […]
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Like application monitoring, database performance monitoring is a critical discipline. If there isn’t a code issue, there’s a good chance you have a database issue. Key metrics such as CPU and memory usage can give you important insights into your database’s performance. In addition, by monitoring slow queries, and inordinate number of database requests, you […]
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You’re probably familiar with the phrase, “software is eating the world.” In the last couple of decades, the importance and pervasiveness of technology in our society and our lives reached levels past generations would consider the realm of science-fiction. You probably have in your pocket, right now, a computer way more powerful than the one […]
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Active Directory (AD) is a foundational element of any Microsoft Windows environment because of the part it plays in authentication, access management, account management, and authorization. To ensure the health and efficiency of your Active Directory, it’s crucial for you to engage in proper Active Directory auditing and reporting best practices. This article will detail […]
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At a time when so much of business is digitized, it’s becoming critically important for organizations to have a way to transfer large files over the internet without compromising security. While it may seem like the importance of these transfers would lead to an abundance of great large file transfer options, finding a quality large […]
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Keeping your technology organized can be challenging. As you add new devices and phase out old ones, tracking each change can feel insurmountable. However, monitoring these updates is vital for most organizations, making the right network inventory tools indispensable. Finding your best fit might be easier than you think. By understanding your network inventory management […]
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If your network operations are slow and inefficient, you could be having issues with your latency. Latency measures how long it takes for data to move from one place to another. There are many reasons why you could be experiencing network latency—propagation time, transmission delays, and processing delays are all common causes of latency. When […]
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Monitoring network traffic (which is defined as the data moving across your network at a given time) is important for any business looking to maintain a fast and efficient network. Automating network traffic monitoring and analysis with the support of a tool can help IT teams reduce downtime, identify the causes of bottlenecks, boost the […]
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Every network has a specific collection of nodes and links that connect them. The arrangement of those nodes and links, or the network topology, informs performance, maintenance costs, and more. You should know the network topology models in use today when designing or managing a network, including the ring, mesh, bus, star, and tree topologies. […]
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End-user experience monitoring is a practice designed to track user behavior or actions while interacting with a website or web application. The data gathered by end-user experience monitoring helps measure the impact of website and device performance on the end user’s journey. A meaningful end-user experience can help improve the enterprise’s operational efficiency, troubleshooting processes, […]
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More personal and proprietary data is available online than ever before—and many malicious actors want to get ahold of this valuable information. Using an intrusion detection system (IDS) is essential to the protection of your network and on-premises devices. Intrusion detection systems are designed to identify suspicious and malicious activity through network traffic, and an […]
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