Most Popular Databases

Overcoming Customer Support Challenges in Educational Institutions

Overcoming Customer Support Challenges in Educational Institutions   As the school year begins, IT customer support personnel across the country gear up for an intense back-to-school experience as campuses are flooded with students, faculty, staff, and alumni—each bringing multiple devices and each arriving with the expectation of fast and efficient IT support should the need […]

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Helping Students and Faculty Help Themselves

Helping Students and Faculty Help Themselves   When an end user can easily look up, locate, and apply their own resolution, we have what’s called a level 0 self-service. The simplest example of this is a password reset. In an automated password reset, the end-user clicks a link, enters some identifying information, and then changes […]

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Harness the Power of Automated Help Desk Ticketing

Harness the Power of Automated Help Desk Ticketing Most companies don’t start as large, complex organizations with many employees. They grow larger over time. Virtually every business these days uses computers to some degree, which means you will need an IT help desk. A manual system of calling or emailing IT support staff to request […]

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Is Syslog Useful?

<Syslog_output> <server> 192.168.1.1</server> </syslog_output> Many people are familiar with the above commands, which are used for forwarding syslog to the syslog server (192.168.1.1). However, do you know how syslog can be helpful? Read on to find out how and see some different use cases for enabling syslog in your infrastructure. The primary use of syslog […]

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Hardware Upgrades and Replacements—Accurate Forecasts or Educated Guesses?

Hardware Upgrades and Replacements—Accurate Forecasts or Educated Guesses? All organizations have multiple computers and devices to keep track of these days. Your company is no exception. This equipment might all be in a single office, or for larger businesses, scattered across the globe. Either way, managing this inventory can be difficult, time-consuming, and error-prone. Tracking […]

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Top Five Cyber Threats That Can Kill Your Business Growth

 Top Five Cyber Threats That Can Kill Your Business Growth Neglecting your organization’s cybersecurity can seriously harm your business. Investors quickly lose interest in investing in companies that have been hacked or suffer from other cyberattacks. The revelation of two massive data breaches at Yahoo®, affecting one billion users, threatened to derail the Verizon® offer […]

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Managed File Transfer – Your Answer to Digital Clutter

Managed File Transfer – Your Answer to Digital Clutter Before the digital revolution, paperwork blanketed the business world, kept in filing cabinet after filing cabinet. Today, however, we write, read, and sign documents on our devices, and then use the internet to store and transfer them. Although our desks may be less cluttered with paper, […]

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Log Retention and Compliance

Every organization, at some point, needs to assess their ability to meet regulatory compliance guidelines. Having all network, systems, and security data in check for an audit is a challenge for IT teams. This is primarily because most regulatory standards policies mandate the collection and storage of logs for compliance. PCI DSS: Specifies the retention […]

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Rewarding Service Excellence in IT Support – The Why and The How

Rewarding Service Excellence in IT Support – The Why and The How Your customer service department is critical to the success of your business. Why? Excellent customer service fuels business success. Research published by the Aberdeen Group® shows that the top 20% of companies in providing customer experience value, when compared to the bottom 80%, […]

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