Overcoming Customer Support Challenges in Educational Institutions As the school year begins, IT customer support personnel across the country gear up for an intense back-to-school experience as campuses are flooded with students, faculty, staff, and alumni—each bringing multiple devices and each arriving with the expectation of fast and efficient IT support should the need […]
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Helping Students and Faculty Help Themselves When an end user can easily look up, locate, and apply their own resolution, we have what’s called a level 0 self-service. The simplest example of this is a password reset. In an automated password reset, the end-user clicks a link, enters some identifying information, and then changes […]
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Harness the Power of Automated Help Desk Ticketing Most companies don’t start as large, complex organizations with many employees. They grow over time. Virtually every business these days uses computers to some degree, which means you will need an IT help desk. A manual system of calling or emailing IT support staff to request help […]
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Benefits of MFT Server Over FTP Server There are many ways to move digital files from one computer to another. Many organizations use File Transfer Protocol (FTP), a standard network protocol used for the transfer of computer files from a server to a client using the Client–server model on a computer network. FTP works by […]
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<syslog_output> <server>192.168.1.1</server> </syslog_output> Many people are familiar with the above commands, which are used for forwarding syslog to the syslog server (192.168.1.1). However, do you know how syslog can be helpful? Read on to find out how and see some different use cases for enabling syslog in your infrastructure. The primary use of syslog is […]
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Hardware Upgrades and Replacements—Accurate Forecasts or Educated Guesses? All organizations have multiple computers and devices to keep track of these days. Your company is no exception. This equipment might all be in a single office, or for larger businesses, scattered across the globe. Either way, managing this inventory can be difficult, time-consuming, and error-prone. Tracking […]
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Top Five Cyberthreats That Can Kill Your Business Growth Neglecting your organization’s cybersecurity can seriously harm your business. Investors quickly lose interest in investing in companies that have been hacked or suffer from other cyberattacks. The revelation of two massive data breaches at Yahoo®, affecting one billion users, threatened to derail the Verizon® offer to […]
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On a typical day, you probably spend a fair amount of time chasing down complaints, most of which end up being network or server issues. Occasionally, you might perform maintenance on your network devices. Of all your daily tasks, probably the most tedious is manually backing up your network device configurations. This is not to […]
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Managed File Transfer – Your Answer to Digital Clutter Before the digital revolution, paperwork blanketed the business world, kept in filing cabinet after filing cabinet. Today, however, we write, read, and sign documents on our devices, and then use the internet to store and transfer them. Although our desks may be less cluttered with paper, […]
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At some point, almost every organization needs to assess their ability to meet regulatory compliance guidelines. Having all network, systems, and security data in check for an audit can be a challenge for IT teams. This is primarily because most regulatory standards mandate the collection and storage of logs for compliance. PCI DSS: Specifies the […]
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Top Seven Reasons Why You Should Not Share Your Passwords One of the most challenging aspects of our modern digital lives is managing all the online accounts most of us now have. Credit monitoring firm, Experian®, found that 25- to 34-year-olds register for an average of 40 accounts per email address. However, across those 40 […]
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Asset Data: The More Detail, the Better Your IT department manages the inventory tracking details of all of your company’s IT assets, including hardware and software. Although most organizations are aware of the need for IT assets management (ITAM), many continue to put off investing in and adopting ITAM tools. Using ITAM tools, especially in […]
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