Most Popular Databases

Rewarding Service Excellence in IT Support – The Why and The How

Rewarding Service Excellence in IT Support – The Why and The How Your customer service department is critical to the success of your business. Why? Excellent customer service fuels business success. Research published by the Aberdeen Group® shows that the top 20% of companies in providing customer experience value, when compared to the bottom 80%, […]

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How to Convert Customer Satisfaction to Delight and Win Customer Loyalty

How to Convert Customer Satisfaction to Delight and Win Customer Loyalty For companies that provide IT service support, customer satisfaction is a critical measurement of the perceived value of your customer support. Many companies gather feedback from customers after they receive service and quantify the results into a numerical or star rating. It is important […]

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Centralized Active Directory Management and Clean-Up

Centralized Active Directory Management and Clean-Up Do you regularly clean up your Active Directory® (AD)? Have you set a weekly, bi-weekly, or monthly schedule, or do you wait until you receive a change request? If you neglect AD cleanup and maintenance, your environment will get cluttered and increasingly difficult to navigate. Accounts become inactive for […]

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How an FTP Server Makes Disaster Recovery Reliable and Safe

Organizations implement disaster recovery (DR) for a number of reasons, some of which include business continuity, data preservation, and regulatory compliance. DR is the process for restoring your systems to a previous fully functional state. However, many people don’t realize that a File Transfer Protocol (FTP) server can help with your organization’s DR efforts. A […]

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Ransomware – Tips to Combat the Threats Enabled From Within

The Wanna Decryptor (aka “WannaCry“) ransomware strain that surfaced over the past couple of weeks, and quickly gained momentum globally, serves as a harsh reminder of the troubles businesses face when putting basic security best practices on the back burner. With software solutions available to handle everything from patch management to more complex functions—such as […]

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Merits of a SQL Server Performance Analyzer vs. Performance Monitor(s)

Abstract SolarWinds® Database Performance Analyzer (DPA) is a performance analysis product unlike other resource-focused health and alerting monitors; it allows a comprehensive determination of why a particular TSQL statement or stored procedure is slow or creating a performance issue. DPA achieves its performance analysis using wait-based analytics vs. resource utilization/consumption approach. By using this technology, […]

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Understanding DB2 Performance

Making sure that database applications are running optimally is one of the biggest problems faced by DBAs on an ongoing basis. DBAs are constantly monitoring and  managing performance while also reacting to end user complaints. When users have to wait longer than they are used to waiting for their applications to respond it is understandable […]

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Seven Powerful Reasons You Need Efficient Ticket Management

IT admins, help desk technicians, and support staff members are constantly bombarded with service requests. Involving everything from routine maintenance to more complex tasks, the IT department is always busy maintaining company productivity. Without efficient help desk software to assist in the creation, routing, and tracking of support requests, among other functions, support specialists can struggle […]

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