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Improve Your Help Desk User Experience

The IT help desk can be an essential part of your company. It’s often directly related to your business productivity and customer satisfaction. A help desk tool can streamline ticket requests, track purchases, and perform other essential functions, such as: Prioritize and automate requests Provide management for key updates about issue resolution Track new requests […]

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Reduce Time, Cost, and Risk: Integrate ITAM With Your Help Desk

Discovering and managing IT assets can be a tough job for IT teams—especially when it comes to keeping track of IT inventory. The IT department is responsible for managing assets and liabilities as well as collecting asset data, which means keeping track of IT inventory to reduce unplanned expenditures and reduce time, cost, and risk. […]

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Three Tips to Increase IT Help Desk Efficiencies

We live and work in an increasingly competitive world. For that reason, most companies streamline processes and improve operational efficiencies wherever possible. And, while, the IT help desk performs critical functions in many organizations, costs and productivity levels are often areas in need of improvement. In addition to solving internal and external technical issues, a […]

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Who Benefits the Most from Your Help Desk Tool?

Help desk software helps companies resolve tech issues faster, eliminate menial tasks, and allow IT departments to resolve complaints more efficiently. Through the organization of information, streamlined workflows, and the elimination of time-consuming manual processes, support specialists can focus on what they do best: addressing requests that demand their particular expertise. Too often, help desk […]

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How to Handle File Transfer in Secure Networks

In most organizations, regardless of industry, file transfers happen all day, every day. These transfers take place in the forms of data exchanges like email, network shares, homegrown File Transfer Protocol (FTP) tools, and even free online FTP services. Every employee shares information, internally or externally, throughout the day, which raises security concerns. It may […]

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Eight Ways to Improve the “Agreement” Part of Your SLA

Your service level agreement (SLA) is an integral part of your IT business and an essential element of your service level management strategy (SLM). Your SLA gives both you and your customers a solid basis for communicating efficiently and handling problems effectively, which makes it a valuable tool. One that both you and your clients […]

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Eye-Opening Discoveries About Help Desk Security and What to Do

It’s every customer and employee’s right to ask for and receive assistance from the IT help desk. The help desk team is obligated to, well, help. It is also their duty to maintain the secrecy and confidentiality of any and all privileged information. This means that in addition to providing technical support quickly and efficiently, […]

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Implementing a Help Desk Disaster Recovery Plan

Have you ever considered what will happen to your help desk in the case of disaster? Business continuity (BC) and disaster recovery (DR) planning, today, applies as much to technological assets, such as the software solutions that support your business, as physical property. The reason being is that losing sensitive data or access to business-critical […]

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Your Help Desk Can Be a Powerful Ally in Maintaining HIPAA Compliance

Each industry has standards and regulatory compliance concerns. The health care industry arguably has the most well-known, thanks to the Health Insurance and Portability Accountability Act (HIPAA) and its efforts to keep electronic protected health information (ePHI) safe. HIPAA compliance is essential for organizations that store, maintain or transmit ePHI and staying on top of […]

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