For companies that provide IT service support, customer satisfaction is a critical measurement of the perceived value of your customer support. Many companies gather feedback from customers after they receive service and quantify the results into a numerical or star rating. It is important to help ensure that your team understands the feedback you receive, […]
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Do you regularly clean up your Active Directory® (AD)? Have you set a weekly, bi-weekly, or monthly schedule, or do you wait until you receive a change request? If you neglect AD cleanup and maintenance, your environment will get cluttered and increasingly difficult to navigate. Accounts become inactive for a variety of reasons, such as […]
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Organizations implement disaster recovery (DR) for a number of reasons, some of which include business continuity, data preservation, and regulatory compliance. DR is the process for restoring your systems to a previous fully functional state. However, many people don’t realize that a File Transfer Protocol (FTP) server can help with your organization’s DR efforts. A […]
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The Wanna Decryptor (aka “WannaCry“) ransomware strain that surfaced over the past couple of weeks, and quickly gained momentum globally, serves as a harsh reminder of the troubles businesses face when putting basic security best practices on the back burner. With software solutions available to handle everything from patch management to more complex functions—such as […]
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What would you do if someone called your baby ugly? How far would you go to rekindle an estranged relationship with your wife, daughter, husband, or son? Have you ever suddenly realized that someone you knew you once loved may not be all that any longer? Sure, you go through the motions, but your heart […]
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Abstract SolarWinds® Database Performance Analyzer (DPA) is a performance analysis product unlike other resource-focused health and alerting monitors; it allows a comprehensive determination of why a particular TSQL statement or stored procedure is slow or creating a performance issue. DPA achieves its performance analysis using wait-based analytics vs. resource utilization/consumption approach. By using this technology, […]
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Making sure that database applications are running optimally is one of the biggest problems faced by DBAs on an ongoing basis. DBAs are constantly monitoring and managing performance while also reacting to end user complaints. When users have to wait longer than they are used to waiting for their applications to respond it is understandable […]
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I’ve come across quite a few articles on the discussion surrounding the “DBA is Dead” topic. I’d like to open this up for discussion. Perhaps the rumors of the imminent demise of the DBA are grossly exaggerated—or are they? There is lots of talk about the value of data, the expansion of data, the movement […]
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IT change management is one of the key elements in IT service management (ITSM) that helps organizations ensure standardized processes and procedures are used at the times of change to minimize the impact of the change to the IT infrastructure.
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IT admins, help desk technicians, and support staff members are constantly bombarded with service requests. Involving everything from routine maintenance to more complex tasks, the IT department is always busy maintaining company productivity. Without efficient help desk software to assist in the creation, routing, and tracking of support requests, among other functions, support specialists can struggle […]
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The IT help desk can be an essential part of your company. It’s often directly related to your business productivity and customer satisfaction. A help desk tool can streamline ticket requests, track purchases, and perform other essential functions, such as: Prioritize and automate requests Provide management for key updates about issue resolution Track new requests […]
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IT help desk tools are essential to any organization. Businesses use them to improve customer service, lower costs, and respond more efficiently to customer complaints. They also improve regulatory compliance and keep key members of management in the loop. There are a lot of help desk tools available on the market, so how do businesses choose […]
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