The IT help desk can be an essential part of your company. It’s often directly related to your business productivity and customer satisfaction. A help desk tool can streamline ticket requests, track purchases, and perform other essential functions, such as: Prioritize and automate requests Provide management for key updates about issue resolution Track new requests […]
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We live and work in an increasingly competitive world. For that reason, most companies streamline processes and improve operational efficiencies wherever possible. And, while, the IT help desk performs critical functions in many organizations, costs and productivity levels are often areas in need of improvement. In addition to solving internal and external technical issues, a […]
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The world is powered by technology today. We all know that. In business, technology, used skillfully, increases the value your IT department brings to the business—and your IT help desk. Not surprisingly, so does the quality of your IT help desk’s knowledge base (KB) and your technicians’ skill sets. The IT help desk plays an […]
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