Managed File Transfer – Your Answer to Digital Clutter Before the digital revolution, paperwork blanketed the business world, kept in filing cabinet after filing cabinet. Today, however, we write, read, and sign documents on our devices, and then use the internet to store and transfer them. Although our desks may be less cluttered with paper, […]
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At some point, almost every organization needs to assess their ability to meet regulatory compliance guidelines. Having all network, systems, and security data in check for an audit can be a challenge for IT teams. This is primarily because most regulatory standards mandate the collection and storage of logs for compliance. PCI DSS: Specifies the […]
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Top Seven Reasons Why You Should Not Share Your Passwords One of the most challenging aspects of our modern digital lives is managing all the online accounts most of us now have. Credit monitoring firm, Experian®, found that 25- to 34-year-olds register for an average of 40 accounts per email address. However, across those 40 […]
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Your IT department manages the inventory tracking details of all of your company’s IT assets, including hardware and software. Although most organizations are aware of the need for IT assets management (ITAM), many continue to put off investing in and adopting ITAM tools. Using ITAM tools, especially in conjunction with help desk ticketing software, allows […]
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The pace of technological change is speeding up and expanding to businesses of all sizes in every industry. As your company grows, so too will your tech inventory. There are a wide variety of forces that lead organizations to acquire new technology, including a desire for increased efficiency, to support expansion, or to comply with […]
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Rewarding Service Excellence in IT Support – The Why and The How Your customer service department is critical to the success of your business. Why? Excellent customer service fuels business success. Research published by the Aberdeen Group® shows that the top 20% of companies in providing customer experience value, when compared to the bottom 80%, […]
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For companies that provide IT service support, customer satisfaction is a critical measurement of the perceived value of your customer support. Many companies gather feedback from customers after they receive service and quantify the results into a numerical or star rating. It is important to help ensure that your team understands the feedback you receive, […]
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Do you regularly clean up your Active Directory® (AD)? Have you set a weekly, bi-weekly, or monthly schedule, or do you wait until you receive a change request? If you neglect AD cleanup and maintenance, your environment will get cluttered and increasingly difficult to navigate. Accounts become inactive for a variety of reasons, such as […]
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Organizations implement disaster recovery (DR) for a number of reasons, some of which include business continuity, data preservation, and regulatory compliance. DR is the process for restoring your systems to a previous fully functional state. However, many people don’t realize that a File Transfer Protocol (FTP) server can help with your organization’s DR efforts. A […]
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The Wanna Decryptor (aka “WannaCry“) ransomware strain that surfaced over the past couple of weeks, and quickly gained momentum globally, serves as a harsh reminder of the troubles businesses face when putting basic security best practices on the back burner. With software solutions available to handle everything from patch management to more complex functions—such as […]
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What would you do if someone called your baby ugly? How far would you go to rekindle an estranged relationship with your wife, daughter, husband, or son? Have you ever suddenly realized that someone you knew you once loved may not be all that any longer? Sure, you go through the motions, but your heart […]
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Abstract SolarWinds® Database Performance Analyzer (DPA) is a performance analysis product unlike other resource-focused health and alerting monitors; it allows a comprehensive determination of why a particular TSQL statement or stored procedure is slow or creating a performance issue. DPA achieves its performance analysis using wait-based analytics vs. resource utilization/consumption approach. By using this technology, […]
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