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Observability vs. Monitoring

Today, organizations are moving toward distributed systems to provide top-notch application services. This trend has made both observability and monitoring essential practices. As observability and monitoring are often used interchangeably, many people tend to get confused. It’s crucial to understand the difference between the two to use the right approach for a given scenario. Monitoring […]

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ITIL Knowledge Management Best Practices

The IT Infrastructure Library (ITIL) describes a framework for delivering IT services according to best practices, including best practices for what’s known as knowledge management. Knowledge management, which includes being able to gather, store, and share IT knowledge, is critical for IT service management (ITSM). With dedicated tools, service teams can find everything they need […]

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Guide to Proactive IT support and problem solving with dedicated tools

As organizations increasingly adopt more devices, applications, and other technologies, IT teams addressing problems before they arise is a vital part of avoiding downtime, maintaining productivity, and ultimately growing revenue. While a reactive approach has traditionally been good enough, the most successful organizations are increasingly taking proactive measures to ensure employees always have access to […]

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5 Top Network Device Scanning Software in 2022

Network device scanning effectively ensures connected devices and applications to your network perform as per the expected standards without any vulnerabilities. Regular network scanning allows you to gather data from the connected devices and applications to check their uptime and performance. It can also allow you to safeguard your network devices and applications from cyberattacks. […]

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How many “MPP” is your team getting?

  Have you heard about the new metric by which to measure how hard your IT support technicians are working?  It’s “MPP” or “Miles Per Pair”. IT support technicians can put several miles on a pair of shoes in a day as they move from one user to another to address and resolve issues. Face […]

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A Layman’s Guide to Climbing the SQL Server Index B-tree (Part 3)

Read Part 1 Read Part 2 This was originally intended to be a two-part blog, but I keep finding other areas to explore. Shortly after completing Part 2, I realized that perhaps I should traverse a row compressed index to see how the SQL Server® structures it. Then, the other night, I gave a presentation to our […]

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Merits of a SQL Server Performance Analyzer vs. Performance Monitor(s)

Abstract SolarWinds® Database Performance Analyzer (DPA) is a performance analysis product unlike other resource-focused health and alerting monitors; it allows a comprehensive determination of why a particular TSQL statement or stored procedure is slow or creating a performance issue. DPA achieves its performance analysis using wait-based analytics vs. resource utilization/consumption approach. By using this technology, […]

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