What do IT professionals—in every industry and organization across the world—have in common? Their reliance on the IT help desk, which serves both as the repository for all IT issues and as a conduit between themselves and their organization’s end-users. The functionality of the IT service desk is vital to the success of any company, […]
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The quality of the customer service your company provides cannot only make or break your reputation; it can have a significant impact your bottom line. According to the [24]7, Inc. 2016 Customer Engagement Report, almost half (47%) of customers would take their business to a competitor within a day of experiencing poor customer service, and […]
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Today, most of us depend on some form of help desk support. IT support teams ensure the most uptime possible for systems and processes that keep businesses running smoothly. Their customers and yours rely on the help desk to resolve small glitches and technical hiccups, as well as the major IT problems that threaten to […]
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When you evaluate a monitoring solution for your environment, consider the solution’s ability to integrate with other applications and services. Most notably, a monitoring solution should be able to integrate with an IT service management (ITSM) system in order to automate the ticketing process. You’ll realize three benefits as a direct result of this integration: […]
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