Most Popular Web Help Desk

Overcoming Customer Support Challenges in Educational Institutions

Overcoming Customer Support Challenges in Educational Institutions   As the school year begins, IT customer support personnel across the country gear up for an intense back-to-school experience as campuses are flooded with students, faculty, staff, and alumni—each bringing multiple devices and each arriving with the expectation of fast and efficient IT support should the need […]

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Helping Students and Faculty Help Themselves

Helping Students and Faculty Help Themselves   When an end user can easily look up, locate, and apply their own resolution, we have what’s called a level 0 self-service. The simplest example of this is a password reset. In an automated password reset, the end-user clicks a link, enters some identifying information, and then changes […]

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Harness the Power of Automated Help Desk Ticketing

Harness the Power of Automated Help Desk Ticketing Most companies don’t start as large, complex organizations with many employees. They grow over time. Virtually every business these days uses computers to some degree, which means you will need an IT help desk. A manual system of calling or emailing IT support staff to request help […]

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How to Prioritize Help Desk Tickets When Everything is a Top Priority

Today, most of us depend on some form of help desk support. IT support teams ensure the most uptime possible for systems and processes that keep businesses running smoothly. Their customers and yours rely on the help desk to resolve small glitches and technical hiccups, as well as the major IT problems that threaten to […]

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