Most Popular service desk

Implementing a Help Desk Disaster Recovery Plan

Have you ever considered what will happen to your help desk in the case of disaster? Business continuity (BC) and disaster recovery (DR) planning, today, applies as much to technological assets, such as the software solutions that support your business, as physical property. The reason being is that losing sensitive data or access to business-critical […]

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Looking for the Help Desk of the Future? It’s Already Here.

What do IT professionals—in every industry and organization across the world—have in common? Their reliance on the IT help desk, which serves both as the repository for all IT issues and as a conduit between themselves and their organization’s end-users. The functionality of the IT service desk is vital to the success of any company, […]

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Three Simple Tools for Improving Customer Service

The quality of the customer service your company provides cannot only make or break your reputation; it can have a significant impact your bottom line. According to the [24]7, Inc. 2016 Customer Engagement Report, almost half (47%) of customers would take their business to a competitor within a day of experiencing poor customer service, and […]

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