IT change management is one of the key elements in IT service management (ITSM) that helps organizations ensure standardized processes and procedures are used at the times of change to minimize the impact of the change to the IT infrastructure.
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We live and work in an increasingly competitive world. For that reason, most companies streamline processes and improve operational efficiencies wherever possible. And, while, the IT help desk performs critical functions in many organizations, costs and productivity levels are often areas in need of improvement. In addition to solving internal and external technical issues, a […]
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