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Harness the Power of Automated Help Desk Ticketing

Harness the Power of Automated Help Desk Ticketing Most companies don’t start as large, complex organizations with many employees. They grow over time. Virtually every business these days uses computers to some degree, which means you will need an IT help desk. A manual system of calling or emailing IT support staff to request help […]

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Asset Data: The More Detail, the Better

Asset Data: The More Detail, the Better Your IT department manages the inventory tracking details of all of your company’s IT assets, including hardware and software. Although most organizations are aware of the need for IT assets management (ITAM), many continue to put off investing in and adopting ITAM tools. Using ITAM tools, especially in […]

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How to Convert Customer Satisfaction to Delight and Win Customer Loyalty

How to Convert Customer Satisfaction to Delight and Win Customer Loyalty For companies that provide IT service support, customer satisfaction is a critical measurement of the perceived value of your customer support. Many companies gather feedback from customers after they receive service and quantify the results into a numerical or star rating. It is important […]

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Eye-Opening Discoveries About Help Desk Security and What to Do

It’s every customer and employee’s right to ask for and receive assistance from the IT help desk. The help desk team is obligated to, well, help. It is also their duty to maintain the secrecy and confidentiality of any and all privileged information. This means that in addition to providing technical support quickly and efficiently, […]

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