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Eye-Opening Discoveries About Help Desk Security and What to Do

It’s every customer and employee’s right to ask for and receive assistance from the IT help desk. The help desk team is obligated to, well, help. It is also their duty to maintain the secrecy and confidentiality of any and all privileged information. This means that in addition to providing technical support quickly and efficiently, […]

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Operations vs. Engineering Tools

Whether your IT operation is a small-scale endeavor or a Web-scale enterprise, systems monitoring plays a critical role in the delivery of your services. The ability to quickly and accurately assess the state and health of your infrastructure and applications is no longer a luxury, it’s a categorical requirement. The question is no longer, “Do […]

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